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OUR CUSTOMER REVIEWS.
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
109 ratings and 83 comments received in the last 90 days.
28 January 2026
Did as promised
27 January 2026
Polite , professional & friendly service .Kept updated with work schedule .
27 January 2026
Good overall service only let down by an incorrect quote before the work was started.
25 January 2026
Very helpful and speedy service
24 January 2026
All good
24 January 2026
Efficient while you wait experience. Polite and helpful customer service.
24 January 2026
Very efficient from start to finish
23 January 2026
Work carried out as expected
22 January 2026
No issues everything done that was tequired
22 January 2026
I had a while you wait service and mot, the car was picked up straight away to be worked on, I was offered a coffee and biscuits which went down well plus kept upto date on my cars progess and also offered a car wash.
22 January 2026
Disappointed to find that my car hadn't received all if the works booked in for: it received an aircon refresh not the air-conditioning regas that I booked it in for. Very frustrating as I now have to take the car back in.
22 January 2026
Quick, easy and friendly dervice
19 January 2026
Spoke to me about everything they were going to do
18 January 2026
Excellent service from start to finish. Log in on line is easy with clear instructions. Staff are extremely attentive whilst waiting for service to be completed. Regular updates about timings and remedial work on car. Snacks and drinks plentiful.
18 January 2026
Service was done quickly, car was washed and cleaned inside very good.
16 January 2026
Very professional
16 January 2026
Kept informed, reasons for spend were clear, work carried out within the time we proposed
14 January 2026
The service was carried out ans scheduled and I was updated regularly on progress during the day. I was seen straight away when dropping the car off and when collecting it.
13 January 2026
The process was easy to book and although there was a miscommunication it was rectified very quickly by Natasha
13 January 2026
My dialogue with MINI has been developed over many years and we have always had an open relationship which means we can talk openly and honestly in making sure Elaine's MINI is well maintained including the Extended Warranty Services Regards John
13 January 2026
Excellent service throughout, easy online check-in and efficient, professional service .
12 January 2026
All work completed as required, friendly service centre
11 January 2026
Polite and efficient service reception. Work completed on time and car cleaned on collection.
10 January 2026
Thorough efficient service from everyone involved
10 January 2026
Very helpful as always. Always there when i neecthem
07 January 2026
Because it is
04 January 2026
Stamford not Peterborough
04 January 2026
All the team at Sycamore have been very helpful,especially Phil and Nathan and we would certainly recommend them to anyone considering a mini.
02 January 2026
all on time and great people
02 January 2026
As described above. The service was carried out at the Sycamore Mini garage in Stamford.
31 December 2025
Everything made easy for us everytime. Darren always takes time to explain what has been done and answers questions. No rush
30 December 2025
Not so happy this time as I unexpectedly needed a courtesy car and was offered an enormous one out of my comfort zone that I wasn't prepared to risk driving. My husband was thus inconvenienced as he had to fetch me and bring me back the next day.
30 December 2025
Much as above - Sycamore MINI have never tried to really help rather, we have been bounced from MINI Sycamore, to MINI and then to BMW Group and back again. It is the worst service I have ever received from any car dealership.
30 December 2025
Quick and easy
29 December 2025
Always deliver good service
28 December 2025
After sales is so good
23 December 2025
Excellent service and all done promptly with the minimum disruption to the customer.
22 December 2025
Most aspects of the service were fine and the majority of staff are professional and helpful, however one interaction today fell below the standard I've experienced previously.
22 December 2025
The best branch I used was Stamford, they were excellent, as always.
20 December 2025
My Mini brake service light came on, so I booked it in for a check. I received an advisory on the rear brake pads that didn't need changing urgently, together with an invoice for £0;00. However, they changed the pads without authorisation & bill £290
18 December 2025
Excellent
16 December 2025
You need to fix the service car parking. Next to no parking available on arrival. You mark where you've left the car on a map but it's not the same on collection of the vehicle.
16 December 2025
Service carried out expediently, keeping me advised of work progression and completion.
13 December 2025
When I was able to make contact with Stamford they were outstanding in every way possible. Big service completed on time. Car cleaned, all outstanding.
12 December 2025
Because you provide the Servuce that should be provided. Kind, courteous and not pushy.
11 December 2025
I forgot that my MOT was also due and the mechanic contacted me almost immediately to ask if this was required and they very kindly managed to fit this in at the same time
08 December 2025
Everything was dealt with efficiently, and advised clearly.
08 December 2025
Sycamore at Stamford provide an excellent service. Darren is absolutely ace,customer service skills are exemplary and deserves a special mention,a shame other garages cannot take a leaf out of his book. Thanks also to the man who cleaned mini
07 December 2025
I was happy with the service, but the laddies toile smelt of tabacco smoke
07 December 2025
Ruebin looked after me and if I have a problem because I am on my own , he is always very helpful and kind
06 December 2025
Stamford Fast Lane NOT Peterborough
04 December 2025
It was faultless
03 December 2025
Very satisfied with the whole package at Stamford. Huge thanks too to the person who cleaned and valeted our Mini, they did a brilliant job!
02 December 2025
It was Sycamore Stamford branch not Peterborough. Communication from Darren was fantastic unfortunately when he is not there it falls dramatically with cars not being washed and a promised valet voucher not being emailed.
02 December 2025
Information concerning tasks on vehicles
02 December 2025
When my mini needed additional work I was contacted and the work did not go ahead until I verified it.
01 December 2025
Friendly service and easy to check in
01 December 2025
Darren at Sycamore Stamford, made the whole experience seamless. Very professional, friendly and fantastic communication skills.
29 November 2025
Completed within time & washed & cleaned .
27 November 2025
Very helpful
26 November 2025
Slight mixup with the booking which was sorted out
24 November 2025
No complaints friendly and helpful
24 November 2025
Kept informed at all times even when it was extended to a second day.
24 November 2025
It was the Stamford service centre rather than Peterborough
20 November 2025
The total cost of my recent visit was less than I was quoted.
19 November 2025
Staff have always been very helpful
17 November 2025
Video check is informative and helpful. Reception staff efficient and professional
16 November 2025
Great service as always, friendly professional and kept well informed throughout.
15 November 2025
Efficient
12 November 2025
See above, plus an excellent wash and hoover.
11 November 2025
Efficient on budget
10 November 2025
As noted above....I am a returning customer & you don't do that unless you receive great service.
10 November 2025
Ease of contact, always excellent customer care
10 November 2025
All well but price charged was more than quoted
08 November 2025
Great team
05 November 2025
Prompt contact regarding work needed. Apology for the delay in getting a tyre. Dealt with first thing the next day and contacted for collection.
05 November 2025
Cause I very very happy
05 November 2025
Booking in and dropping off etc was smooth. Being able to better plan required maintenance would be good to ensure courtesy car availability etc.
04 November 2025
I went to sycamore Stamford
04 November 2025
Customer focus
04 November 2025
Always been happy with the servicing and Mot carried out
04 November 2025
Professional
FIND Sycamore Stamford.
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01780 432736
Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01780 432736
Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington
28 January 2026
Very efficient service from first contact right through to pick up.