About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

103 ratings and 76 comments received in the last 90 days.

28 January 2026

Did as promised

28 January 2026

Very efficient service from first contact right through to pick up.

27 January 2026

Good overall service only let down by an incorrect quote before the work was started.

27 January 2026

Polite , professional & friendly service .Kept updated with work schedule .

25 January 2026

Very helpful and speedy service

24 January 2026

All good

24 January 2026

Efficient while you wait experience. Polite and helpful customer service.

24 January 2026

Very efficient from start to finish

23 January 2026

Work carried out as expected

22 January 2026

Disappointed to find that my car hadn't received all if the works booked in for: it received an aircon refresh not the air-conditioning regas that I booked it in for. Very frustrating as I now have to take the car back in.

See all reviews

22 January 2026

No issues everything done that was tequired

22 January 2026

Quick, easy and friendly dervice

22 January 2026

I had a while you wait service and mot, the car was picked up straight away to be worked on, I was offered a coffee and biscuits which went down well plus kept upto date on my cars progess and also offered a car wash.

19 January 2026

Spoke to me about everything they were going to do

18 January 2026

Excellent service from start to finish. Log in on line is easy with clear instructions. Staff are extremely attentive whilst waiting for service to be completed. Regular updates about timings and remedial work on car. Snacks and drinks plentiful.

18 January 2026

Service was done quickly, car was washed and cleaned inside very good.

16 January 2026

Very professional

16 January 2026

Kept informed, reasons for spend were clear, work carried out within the time we proposed

14 January 2026

The service was carried out ans scheduled and I was updated regularly on progress during the day. I was seen straight away when dropping the car off and when collecting it.

13 January 2026

The process was easy to book and although there was a miscommunication it was rectified very quickly by Natasha

13 January 2026

My dialogue with MINI has been developed over many years and we have always had an open relationship which means we can talk openly and honestly in making sure Elaine's MINI is well maintained including the Extended Warranty Services Regards John

13 January 2026

Excellent service throughout, easy online check-in and efficient, professional service .

12 January 2026

All work completed as required, friendly service centre

11 January 2026

Polite and efficient service reception. Work completed on time and car cleaned on collection.

10 January 2026

Very helpful as always. Always there when i neecthem

10 January 2026

Thorough efficient service from everyone involved

07 January 2026

Because it is

04 January 2026

All the team at Sycamore have been very helpful,especially Phil and Nathan and we would certainly recommend them to anyone considering a mini.

04 January 2026

Stamford not Peterborough

02 January 2026

all on time and great people

02 January 2026

As described above. The service was carried out at the Sycamore Mini garage in Stamford.

31 December 2025

Everything made easy for us everytime. Darren always takes time to explain what has been done and answers questions. No rush

30 December 2025

Not so happy this time as I unexpectedly needed a courtesy car and was offered an enormous one out of my comfort zone that I wasn't prepared to risk driving. My husband was thus inconvenienced as he had to fetch me and bring me back the next day.

30 December 2025

Quick and easy

30 December 2025

Much as above - Sycamore MINI have never tried to really help rather, we have been bounced from MINI Sycamore, to MINI and then to BMW Group and back again. It is the worst service I have ever received from any car dealership.

29 December 2025

Always deliver good service

28 December 2025

After sales is so good

23 December 2025

Excellent service and all done promptly with the minimum disruption to the customer.

22 December 2025

The best branch I used was Stamford, they were excellent, as always.

22 December 2025

Most aspects of the service were fine and the majority of staff are professional and helpful, however one interaction today fell below the standard I've experienced previously.

20 December 2025

My Mini brake service light came on, so I booked it in for a check. I received an advisory on the rear brake pads that didn't need changing urgently, together with an invoice for £0;00. However, they changed the pads without authorisation & bill £290

18 December 2025

Excellent

16 December 2025

Service carried out expediently, keeping me advised of work progression and completion.

16 December 2025

You need to fix the service car parking. Next to no parking available on arrival. You mark where you've left the car on a map but it's not the same on collection of the vehicle.

13 December 2025

When I was able to make contact with Stamford they were outstanding in every way possible. Big service completed on time. Car cleaned, all outstanding.

12 December 2025

Because you provide the Servuce that should be provided. Kind, courteous and not pushy.

11 December 2025

I forgot that my MOT was also due and the mechanic contacted me almost immediately to ask if this was required and they very kindly managed to fit this in at the same time

08 December 2025

Everything was dealt with efficiently, and advised clearly.

08 December 2025

Sycamore at Stamford provide an excellent service. Darren is absolutely ace,customer service skills are exemplary and deserves a special mention,a shame other garages cannot take a leaf out of his book. Thanks also to the man who cleaned mini

07 December 2025

I was happy with the service, but the laddies toile smelt of tabacco smoke

07 December 2025

Ruebin looked after me and if I have a problem because I am on my own , he is always very helpful and kind

06 December 2025

Stamford Fast Lane NOT Peterborough

04 December 2025

It was faultless

03 December 2025

Very satisfied with the whole package at Stamford. Huge thanks too to the person who cleaned and valeted our Mini, they did a brilliant job!

02 December 2025

Information concerning tasks on vehicles

02 December 2025

It was Sycamore Stamford branch not Peterborough. Communication from Darren was fantastic unfortunately when he is not there it falls dramatically with cars not being washed and a promised valet voucher not being emailed.

02 December 2025

When my mini needed additional work I was contacted and the work did not go ahead until I verified it.

01 December 2025

Darren at Sycamore Stamford, made the whole experience seamless. Very professional, friendly and fantastic communication skills.

01 December 2025

Friendly service and easy to check in

29 November 2025

Completed within time & washed & cleaned .

27 November 2025

Very helpful

26 November 2025

Slight mixup with the booking which was sorted out

24 November 2025

No complaints friendly and helpful

24 November 2025

Kept informed at all times even when it was extended to a second day.

24 November 2025

It was the Stamford service centre rather than Peterborough

20 November 2025

The total cost of my recent visit was less than I was quoted.

19 November 2025

Staff have always been very helpful

17 November 2025

Video check is informative and helpful. Reception staff efficient and professional

16 November 2025

Great service as always, friendly professional and kept well informed throughout.

15 November 2025

Efficient

12 November 2025

See above, plus an excellent wash and hoover.

11 November 2025

Efficient on budget

10 November 2025

All well but price charged was more than quoted

10 November 2025

Ease of contact, always excellent customer care

10 November 2025

As noted above....I am a returning customer & you don't do that unless you receive great service.

08 November 2025

Great team

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sycamore Stamford.

Address

West Street, Stamford, Lincolnshire, PE9 2PR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01780 432736

Map

Areas served

Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington

View map

Address

West Street, Stamford, Lincolnshire, PE9 2PR

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01780 432736

Map

Areas served

Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington

View map