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OUR CUSTOMER REVIEWS.
SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
107 ratings and 92 comments received in the last 90 days.
21 March 2026
Ok
20 March 2026
Ash was great
18 March 2026
Prompt, polite, clear explanation of work.
18 March 2026
I was served swiftly and work was completed satisfactorily
17 March 2026
You broke my car.....
17 March 2026
Excellent customer service as ever at Stamford Mini.
17 March 2026
We purchased a brand new mini The handover procedure was excellent
17 March 2026
All straight forward on booking service Friendly staff Complimentary car wash
16 March 2026
Looked after and kept informed
16 March 2026
Service and MOT for my mini was done very professionally. Staff were very friendly. Great communication. Thank you.
15 March 2026
Always polite. Always helpful and always ready to listen to any worries.
15 March 2026
Darren at Sycamore Garage in Stamford never fails with a superb service.
12 March 2026
Brilliant service 5* seen a lovely little teddy that would look mint in my John cooper works mini
11 March 2026
Great communication and service
10 March 2026
Everything was ready on time.
08 March 2026
Darren Storey at the Stamford branch is a pleasure to deal with. Informative, efficient, and helpful. Much appreciated.
08 March 2026
Carried out the work required
07 March 2026
Booked appointment, Ash had done his research, sorted tge car i want, advised on some options, made a fair deal.
07 March 2026
stamford mini is where i went as its walking distance plus excellent service from the staff
07 March 2026
Excellent service and staff
04 March 2026
I think for a car that has done 6000 miles, and the time it has taken to do the check it was £320 was a lot of money. However it is what it is
04 March 2026
Always good friendly, helpful service
03 March 2026
Overall reasonable service but after being a customer for over 20 years, I don't think it's quite as personable as it once was. I have reported an unusual noise each service over the last two years, but it remains unidentified.
03 March 2026
I came to the garage with an alarm problem when they were obviously extremely busy, but was so grateful to the team for being able to sort the initial issue so speedily, so I remained roadworthy. They were pleasant and helpful as always.
02 March 2026
I was fitted in and everything done as promised
01 March 2026
Great service and friendly staff
01 March 2026
Very handy for me - avoids a trip to Peterborough. No queuing, super polite staff who explain everything and keep you in the loop of information throughout the day.
01 March 2026
Everything was great except The service warning telling me it's due it's not hasn't been reset so comes up all the time . Next official service isn't due until June/July so it's not tha
28 February 2026
Great service friendly staff
28 February 2026
Staff were very pleasant during booking and were very accommodating of my rather unusual request. We were able to ask a number of questions over and above and time was taken to answer them and indeed to check an issue with the car and give an answer.
26 February 2026
Very friendly service booking by phone and friendly service staff on the desk.
25 February 2026
The booking was easy to make and several appointment times were offered. Checking in was easy and the work was carried out promptly. We were kept fully informed throughout
24 February 2026
Great service and communication
20 February 2026
Everyone was polite and dealt with my service quickly.
20 February 2026
Courteous friendly staff
19 February 2026
Good communication, especially when another fault happened straight after my initial visit. Sycamore found me a follow up appointment quickly and fixed the car. I felt they did everything possible to look after me.
18 February 2026
Staff helpful
17 February 2026
quick check in Loan car ready Tinley work completed.
16 February 2026
The service message has been left on otherwise very happy.
15 February 2026
This garage is amazing service 100%
12 February 2026
Very helpful
11 February 2026
Brilliant service experience. Communication on progress of work & service completed ahead of time
10 February 2026
I had my car in for a full service and MOT, which I was satisfied with. However, there was a mix up with the booking, the car was not booked in, although I had booked it by coming into reception to arrange it. Fortunately, it was ok on the day.
10 February 2026
The lady at reception was great, Joseph booking my Mini in was quick, efficient and friendly, my lift home was great and the gentleman is a credit to your business. The pick up wasn't so great, rushed and nobody to see me, my Mini driver side TBC
09 February 2026
Excellent service. Thank you Stamford.
09 February 2026
Duncan was efficient and personable, sorting out the problem with our car, keeping us informed throughout.
08 February 2026
Repairs were carried out and as recommended with the usual professional service
08 February 2026
Efficient communication
07 February 2026
No issues. Effective communication.
05 February 2026
Great service
04 February 2026
Excellent service and communication.
03 February 2026
Slick self check in process. Received test report once the mot had been done. Very helpful and friendly staff. £45 mot test plus complementary vehicle wash excellent value.
03 February 2026
The service I received was first class. I was treated politely and with efficiency.
02 February 2026
Very happy with the service received
28 January 2026
Did as promised
28 January 2026
Very efficient service from first contact right through to pick up.
27 January 2026
Good overall service only let down by an incorrect quote before the work was started.
27 January 2026
Polite , professional & friendly service .Kept updated with work schedule .
25 January 2026
Very helpful and speedy service
24 January 2026
Efficient while you wait experience. Polite and helpful customer service.
24 January 2026
All good
24 January 2026
Very efficient from start to finish
23 January 2026
Work carried out as expected
22 January 2026
No issues everything done that was tequired
22 January 2026
Quick, easy and friendly dervice
22 January 2026
Disappointed to find that my car hadn't received all if the works booked in for: it received an aircon refresh not the air-conditioning regas that I booked it in for. Very frustrating as I now have to take the car back in.
22 January 2026
I had a while you wait service and mot, the car was picked up straight away to be worked on, I was offered a coffee and biscuits which went down well plus kept upto date on my cars progess and also offered a car wash.
19 January 2026
Spoke to me about everything they were going to do
18 January 2026
Excellent service from start to finish. Log in on line is easy with clear instructions. Staff are extremely attentive whilst waiting for service to be completed. Regular updates about timings and remedial work on car. Snacks and drinks plentiful.
18 January 2026
Service was done quickly, car was washed and cleaned inside very good.
16 January 2026
Very professional
16 January 2026
Kept informed, reasons for spend were clear, work carried out within the time we proposed
14 January 2026
The service was carried out ans scheduled and I was updated regularly on progress during the day. I was seen straight away when dropping the car off and when collecting it.
13 January 2026
My dialogue with MINI has been developed over many years and we have always had an open relationship which means we can talk openly and honestly in making sure Elaine's MINI is well maintained including the Extended Warranty Services Regards John
13 January 2026
The process was easy to book and although there was a miscommunication it was rectified very quickly by Natasha
13 January 2026
Excellent service throughout, easy online check-in and efficient, professional service .
12 January 2026
All work completed as required, friendly service centre
11 January 2026
Polite and efficient service reception. Work completed on time and car cleaned on collection.
10 January 2026
Very helpful as always. Always there when i neecthem
10 January 2026
Thorough efficient service from everyone involved
07 January 2026
Because it is
04 January 2026
Stamford not Peterborough
04 January 2026
All the team at Sycamore have been very helpful,especially Phil and Nathan and we would certainly recommend them to anyone considering a mini.
02 January 2026
As described above. The service was carried out at the Sycamore Mini garage in Stamford.
02 January 2026
all on time and great people
31 December 2025
Everything made easy for us everytime. Darren always takes time to explain what has been done and answers questions. No rush
30 December 2025
Not so happy this time as I unexpectedly needed a courtesy car and was offered an enormous one out of my comfort zone that I wasn't prepared to risk driving. My husband was thus inconvenienced as he had to fetch me and bring me back the next day.
30 December 2025
Much as above - Sycamore MINI have never tried to really help rather, we have been bounced from MINI Sycamore, to MINI and then to BMW Group and back again. It is the worst service I have ever received from any car dealership.
30 December 2025
Quick and easy
29 December 2025
Always deliver good service
28 December 2025
After sales is so good
FIND Sycamore Stamford.
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01780 432736
Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01780 432736
Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington
21 March 2026
Very professional