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OUR CUSTOMER REVIEWS.
SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
104 ratings and 86 comments received in the last 90 days.
19 June 2026
Excellent service from everyone
18 June 2026
Happy with the time and great service.Having said that i should be happy regarding the expensive service charge.
18 June 2026
Prompt,efficient and very clear in explaining work to be carried out.
18 June 2026
Friendly helpful staff
17 June 2026
Professional, helpful & approachable young man @ reception. Filled me with confidence about bringing our car to this garage.
17 June 2026
Seated Staff very helpful and updated me regarding my vehicle without me asking
17 June 2026
From booking through Peterborough to the staff at Stamford where it was serviced they were all excellent.
16 June 2026
Very good customer service
16 June 2026
Everything was taken care of in a timely fashion. The staff were very polite and helpful and you always feel well taken care of. Love the wash and vac after the service always a great service feature
16 June 2026
Was happy with the contacts amd service i received at the time
15 June 2026
Went in for service. screen faulty a couple of days later
15 June 2026
Because I did
14 June 2026
Efficient and friendly service
14 June 2026
Car was ready when I arrived back. Stamford customer service was very good, could be improved by sending a text to say the car is ready maybe?
14 June 2026
Sycamore Stamford were helpful and kept us informed at all times regarding the work that needed attention.
14 June 2026
Great staff
14 June 2026
Efficient, friendly service
13 June 2026
First class service at Peterborough. Such a very welcoming experience. Joseph was so helpful explaining everything so clearly to me..
12 June 2026
Everything went smoothly
10 June 2026
No fuss, plesent staff friendly. On time , car was ready when they said ir would be.Waiting area clean ans tea and coffee on offer if needed it.
10 June 2026
Did what they said they would. Refreshing
09 June 2026
The service was completed on time and my car was cleaned on collection. Service staff were very friendly, helpful and efficient.
08 June 2026
Good service overall, only issues I had to chase status of car when was expecting work to be finished on particular day
08 June 2026
Great service throughout. Very considerate and helpful as I have recently lost my husband who also spoke highly of Sycamore Peterborough.
06 June 2026
From the ease of dropping my car off , to the car collecting me to get it, was so stress free. Kept informed of my vehicle's condition by video and luckily, nothing needed doing and it passed the MOT, with just one advisory.
06 June 2026
They were brilliant staff welcoming offered my drinks very clean waiting area nice toilets I'm disabled and I felt very comfortable
05 June 2026
They were all very helpful, and kept me informed throughout the whole process.
03 June 2026
The Centre kept me informed of my vehicle's progress during its time with them. I had had a particularly tough morning (and few days) and was treated very kindly, which I very much appreciated.
03 June 2026
Problem was cleared with no problems
02 June 2026
Mini dropped off. Courtesy car picked. Updated through the day on repair work and timescales. Courtesy car dropped off. Mini picked up. Off and away.. Can't really improve on this customer exchange. Thank you.
31 May 2026
Promptness with schedule.
29 May 2026
Everyone was helpful and friendly. We had to cancel and rebook a couple of times and weren't made to feel like we were a nuisance. Centre was clean with lovely refreshments. All staff were friendly and smiley. Very welcoming
29 May 2026
Everyone was very helpful.
28 May 2026
Ruben was amazing from start to finish. He was professional, friendly and helpful. Guidance was needed as this is our first electric car. He gave exceptional customer service. He is a real asset to Sycamore's Mini. We will definitely recommend.
27 May 2026
Friendly staff very professional.
26 May 2026
Well informed and result better than expected.
22 May 2026
Friendly helpful staff
21 May 2026
Natasha in the service department was exemplary. She managed to get my JCW booked in and an engineer started the work almost immediately even though I did not have a
20 May 2026
Great service from Darren and the team. All work completed and car sparkly clean.
20 May 2026
Great service and friendly staff. The price agreed in advance was the price paid. Car wash was a nice added benefit!
20 May 2026
Extremely helpful and informative. Duane help us find the right car and deal.
20 May 2026
Easy check in . Waited for my vehicle service. Plenty of seating and drinks available.
19 May 2026
Everything was done on time
19 May 2026
MINI have been providing excellent service for our mini's for the past 20years and were very helpful again in getting the MOT pass
19 May 2026
Ruben was great to deal with at all stages. Only slight niggle was that the vehicle wasn't fully charged on collection.
19 May 2026
Excellent service as always. Ruben was friendly and very helpful throughout the process.
18 May 2026
Excellent service from start to finish.
18 May 2026
I was told the petrol door button was on the centre console but ended up ringing as couldn't see it anywhere. Turns out there was no button, when car unlocked, just press the petrol door & it pops open.
18 May 2026
Despite being booked in the previous week my car was at the garage for nearly 5 hours. This is the longest I have ever waited for my car repairs/service
15 May 2026
I am completely satisfied
13 May 2026
.
12 May 2026
I was completely satisfied with the work i had done
04 May 2026
Informative and organised. Liked the health check video. Overall a very pleasant experience apart from the cost! Customer service was excellent.
02 May 2026
Friendly and knowledgeable staff.
01 May 2026
Easy to book, clear communication throughout
01 May 2026
Friendly team & good service
01 May 2026
Staff were excellent
01 May 2026
Good service and kept up to date
30 April 2026
Completely satisfied. Can't seem to light up the start ratings. Front desk incredibly knowledgeable, personable and easy to deal with.
30 April 2026
Darren is always very helpful and accommodating, he is very knowledgeable in his job which is reassuring.
28 April 2026
Professional from start to finish
28 April 2026
Excellent service
27 April 2026
I always get friendly and polite service. Natasha always is there to help and support me when I book in for a service.
27 April 2026
Great job and service.
26 April 2026
The work done on the vehicle is always upto standard, sometime communication is not as good from the front facing staff, but over all excellent
25 April 2026
Awesome service as always
24 April 2026
No hiccups, easy visit.
22 April 2026
Fast efficient - good communication from the staff I came into contact with - they were very helpful Good facility to wait in
21 April 2026
Mainly because of the lady who is a receptionist, we think her name is Jill. 'Jill' is definitely an important asset to the company solely because she is so friendly, professional & eager to assist us.
21 April 2026
Darren is both friendly and professional. He kept me updated ref progress.
21 April 2026
Very quick service and cheaper than quote.
20 April 2026
Friendly helpful team, particularly Darren Storey on the front desk
19 April 2026
It was easy to book and work was carried out well
19 April 2026
The problem was fixed
15 April 2026
All good
13 April 2026
Transparent diagnosis and done in good time
10 April 2026
Quick service, polite staff
10 April 2026
Both myself & my mini ( & my previous BMWs) are always so well look after by this garage & their staff!
08 April 2026
Excellent throughout
08 April 2026
Following you service one tyre was flagged in Red as it had a bulge in it , I didn't have the work completed at that point , I then took it to Kwikfit in Grantham who have a different outcome and was told all 4 tyre needed replacement as perished
05 April 2026
Always looked after by Darren the service manager
03 April 2026
Fixed the problem
03 April 2026
TASH goes that extra mile extremely good service most helpful
02 April 2026
They were helpful and business like.
30 March 2026
Always excellent staff that let you know what's going on or if there are any problems. Good atmosphere. Always ask if you want a coffee while you wait ( ie Jill )
FIND Sycamore Stamford.
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01780 432736
Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01780 432736
Stamford as well as surrounding areas including Market Deeping, Oakham, Stretton and Duddington
20 June 2026
Friendly and efficient. thank you